Job Overview

Customer Support Lead

Job Title: Customer Support Lead
Contract Type: Permanent
Location: Buckinghamshire
Salary: £40k per year + Bonus & Bens
Reference: VAC-13054
Contact Name: Callum Latham
Contact Email:
Job Published: March 15, 2018 10:05

Job Description

Customer Support Lead – Aftermarket
£40,000 + bonus + benefits

We have a requirement for those with an analytical mindset. Currently representing an Prime within the Aerospace Industry, specifically looking at further developing their Aftermarket support.

The role of Customer Support Lead will see you representing the aftermarket function of the business on multiple programmes. You role will be to Lead Technical Investigations and provide communication with external customers on specific Motor based products. You will lead the resolution process, providing reliability analysis, root cause analysis and representing the external customer to internal parties to ensure improvements are made and a positive result is achieved. You will ideally have a background in manufacturing, specifically within highly regulated industries and have prior experience of achieving customer satisfaction. Aftermarket or Aerospace knowledge would be perfectly suited for this opportunity.

The role will require versatility, leadership and problem-solving to ensure customer satisfaction. In return for your expertise, I’m delighted to represent a client who puts employees satisfaction at the forefront of their continued growth. Paramount to their business strategy is collaboration, working within a highly innovative and well structured environment.

You will be given autonomy, and the ability to provide solutions whilst regularly liaising with OEM’s and world-renowned organisations, ensuring their satisfaction and developing your career within the Aerospace Industry.

The competitive salary is supported by a package which includes Bonus, Share Scheme, Dental, Healthcare, Life Insurance, Career Progression Plans and further benefits that I’m keen to discuss with you. We are keen to speak with individuals with varying levels of experience, and want to understand you and ensure your requirements will be at the forefront of your application. If you wish to apply, please don’t worry if your CV isn’t up to date as I’d welcome a chat with you on 01257 244744. Alternatively please submit your application we will contact you shortly.

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