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Job Overview

Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Chorley
Industry:
Salary: £23k per year
Reference: VAC-13202
Contact Name: Hannah Treston
Contact Email: hannah.treston.61AEC1CA6.0@applythis.net
Job Published: September 28, 2018 11:50

Job Description

Service Desk Analyst
Chorley, Lancashire
£23,000
Full-time, Permanent

"Help me Obi-Wan Kenobi, you're my only hope", exclaimed Princess Leia.

Be like Obi-Wan Kenobi, be a hero. When all else prevails, you will be a customer's only hope to save their day. You'll be first in line, their first port of call. This is your chance to be the hero.

Our client needs someone who has a keen eye for detail, someone who can identify and rectify problems to ensure service level agreements are met, and be keen to just get stuck in.

You need to be customer focused and be able to communicate with both the customer and your team. Customer service is such a broad term. What we mean is, you need to be courteous, professional, helpful, and patient.

But how do you go beyond this? You need to build excellent customer relationships. A hero needs to be memorable; be the expert...be the hero.

You need a background in the technical stuff. Our client needs you to be familiar with ISO 27001 and have experience within this role. You also need to be able to identify potential benefits and efficiency savings that could be made by identifying trends in reported data. Experience in first or second line support is required. You will need to be eager to develop your knowledge further because the future of technology is waiting for you.

Unfortunately, you won't be working for the Rebellion, but our client's business is a huge competitor in the market. If you're into identifying and analyzing trends where the business could flourish if you overcome them, we want to hear from you.

Ready to save the Universe from technical inconvenience? Please call, email, or connect with me on LinkedIn.

This vacancy is being advertised by Kensington Consulting Ltd.
Kensington Consulting Ltd operates as a Recruitment / Employment Agency for the provision of permanent candidates and as a Recruitment / Employment Business for the provision of temporary candidates. No terminology in this advert is intended to discriminate on the grounds of age and we confirm that we will gladly accept applications from persons of any age for this role.

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